Frequently Asked Questions
What if you don’t save me any money? What do you cost?
Nothing! If we’re not able to lower your bill, we don’t charge a penny. There are no upfront fees or monthly subscriptions.
What if I end up changing providers or cancelling my provider’s service?
If you move or cancel your service, just let us know and we won’t charge you for any savings you don’t receive.
When do I pay you? Do I have to pay everything up front?
By default, we’ll split the savings with you on a monthly basis so you’re never out of pocket, but you can always pay upfront!
How is pricing different for business?
The main difference is that we charge for the length of the savings, since we’re on call to help for the full duration of any long term contracts.
What forms of payment do you take?
You can pay through our invoice with any major card, including Visa, Mastercard, Discover, or AmEx, or with direct deposit from your bank. You can also use PayPal, check, bill pay, really anything you want—just ask!
How do you get paid?
Once we’ve got savings locked in, we’ll let you know how much we’ve saved! Then, we set you up with a monthly invoice for 50% of the savings for the first 12 months.
What if I just want to cancel my service with my provider?
If your account has an early termination fee on it, we can work on waiving it for 50% of the ETF savings. If you just want the account cancelled.
What happens if I want you to negotiate my bill again next year?
We just restart that 12 month clock. So, if we get you some new savings, we’ll just charge for 12 months from there. We’re happy to keep negotiating as long as you like!
Can you give me an example of how this works?
Sure! Let’s say we call Comcast and lower your bill by $20 a month. We’ll charge $10 a month (or $120 upfront.) You can also read a detailed example in
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